Continuing to serve you through Coronavirus

During the Coronavirus pandemic we’re focussed on maintaining an ongoing level of service and support for you (our customers). With staff working from home, we may take longer to respond than usual. But we do have plans in place to try and reduce the impact. We’ve outlined the key details of our plan below.

How we’ll continue to serve you

-Our customer service team is now home based. The best way to contact us is to email your account manager, you will find their email address on your most recent bill. Alternatively call our switchboard on 01473 851949. We are currently experiencing higher than usual call volumes and emails, and this may lead to slight delays in answering your call or responding to your email, but we’ll try our very best to get in touch as soon as we can.

Metering work and smart meter installations

What does Coronavirus mean for security of our electricity supply?

We recognise some businesses may struggle during this period of uncertainty, so if you’re having difficulty paying your bill, talk to us about what help is available from the Government. They’re providing support, including loans and grants. Visit the Government website or Business Debtline to find out more.

We’ll continue to follow government advice, and keep you updated on any changes that take place as the situation develops.

If you are having trouble paying your bill or have any questions, please do not hesitate to contact us.