News / Continuing to serve you through Coronavirus

Continuing to serve you through Coronavirus

During the Coronavirus pandemic we’re focussed on maintaining an ongoing level of service and support for you (our customers). With staff working from home, we may take longer to respond than usual. But we do have plans in place to try and reduce the impact. We’ve outlined the key details of our plan below.

How we’ll continue to serve you

Metering work and smart meter installations

What does Coronavirus mean for security of our electricity supply?

We recognise some businesses may struggle during this period of uncertainty, so if you’re having difficulty paying your bill, talk to us about what help is available from the Government. They’re providing support, including loans and grants. Visit the Government website or Business Debtline to find out more.

We’ll continue to follow government advice, and keep you updated on any changes that take place as the situation develops.

If you are having trouble paying your bill or have any questions, please do not hesitate to contact us.